Help

 

How to order

When you see a product you like simply click on the 'add to basket' button to add this to your shopping basket.

At any time you can click on 'view basket' in the top right hand corner of the page. This option will allow you to view and change your selections.

You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping, click on the 'checkout' button and you will then be asked for your delivery details and then directed to a secure area to make your payment.

Shopping here is very flexible. When you get to the checkout you can:

  • Change your mind
  • Add more things to the shopping basket
  • Change any of the items

 

How to pay

The Pearce Cycles web site allows you to order directly over the internet in a few easy steps.

You will need your credit or debit card details to hand, when you start to order.

You will receive an email confirmation of your order and payment if you order online.

Delivery

 Note: We now only ship goods to UK addresses.

Our standard 2-4 day delivery for parts and accessories is free using Royal Mail or DPD Local.  Where the item is bulky, we will deliver it by courier which will require a signature.  You can also choose a faster Next Day delivery option at checkout using DPD Local.  The cut-off time for next day delivery is 11.00am. If you choose this option you will receive a 1hr delivery slot on the morning of delivery.

For UK mainland (excl. remote postcodes) our delivery charge for bikes is £50.00.  This is a 48hr APC service from despatch date.

Product descriptions

We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications.

Prices

Prices are subject to change without notice.

Cancellation and returns policy

You have the right to cancel your contract within seven working days of the receipt of the goods. This cancellation must be notified to Pearce Cycles in writing or by e-mail. If you cancel the contract within seven days of the receipt of the goods you should return the goods to Pearce Cycles at your expense within 30 days.

You are required to return the goods in the original packaging and should take reasonable care of the goods.

 

A full refund will be issued by Pearce Cycles within 2-3 days if the goods are received in their original condition. If this is not the case, Pearce Cycles reserves its right to deduct an amount from the refund for any resulting loss in value.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We will not email you in the future unless you have given us your consent.

The information we collect will only be used by Pearce Cycles. Every time we email you we will give you the chance to refuse any such emails in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • email address


This information is collected when you enter your name, address and/or email address on the site. We will never collect sensitive information about you without your explicit consent.

We will endeavour to keep the information we hold about you up to date. You can check the information that we hold about you by emailing us at the email address provided below. If there are any inaccuracies please let us know and we will correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology such as a "cookie" to monitor users of this site such as which areas of the site you use most or least often and how often you use the website. A "cookie" is a piece of data stored on the user's hard drive containing information about the user, it is not linked to any of your personal information on our site. It may be possible for you to modify your browser to prevent this happening and you may still be able to use our site.

If you have any questions/comments about privacy, you should email us at shop@pearcecycles.co.uk. 

Customer Services and Complaints

Our contact telephone number for customer services and any complaints is 01584 879288. Alternatively, you may write to us at Fishmore Road, Ludlow, Shropshire, SY8 3DP, UK. 

You can send an email to us at shop@pearcecycles.co.uk.

If you have any problems with your credit/debit card numbers on our shop checkout, please contact your bank/card-issuer.